Privacy Policy
We respect your privacy. This policy tells you how we keep your data safe and follow the law.
Welcome to Menu360. This policy explains how we collect and use your data when you use our platform, like our QR Menus, POS, and WhatsApp tools.
When you use Menu360, you agree to this policy. If you run a business, you must get permission from your staff and guests to use their data.
1Information We Collect
We collect some information to make sure our platform works well for you.
A. Merchant Profile Data
Company name, registration licenses, tax numbers (GST/VAT), business address, bank payout details, and email addresses of administrators.
B. Staff & Role Information
Names, contact numbers, log activity data, and custom assigned permissions for managers, waiters, cashiers, kitchen staff, and administrators.
C. Guest Transaction & QR Ordering Data
When guests scan QR menus at tables or rooms, we securely collect phone numbers, name (if submitted), order items, transaction amounts, table numbers, room numbers, and billing preferences.
D. Technical & Analytics Data
IP addresses, device type, operating system versions, scan logs, response timings, and general interaction behavior within the Menu360 control dashboards.
2How We Use Your Data
We process data to run the platform and manage orders. For example, we use data to:
- Facilitate instant QR digital ordering, KDS (Kitchen Display System) routing, and checkout processing.
- Enable real-time table alerts and express hotel room service notifications.
- Manage centralized billing, receipt creation, and sales tax reporting inside the POS interface.
- Power WhatsApp and SMS automation for order updates, loyalty status, and automated customer marketing.
- Deliver role-based merchant dashboards, showing aggregated profits, daily active orders, and product sales insights.
- Identify and mitigate service vulnerabilities, fraud, and unauthorized system access.
4Data Security & Cloud Integrity
We take security seriously. We use standard tools to protect your records:
SSL/TLS Encryption
All communications between the POS, guest QR browsers, kitchen KDS displays, and database servers are fully encrypted in transit.
Role-Based Permissions
Dashboard credentials are restricted. Managers, waiters, and cashiers can only view data necessary for their specific roles.
No internet system is 100% safe. We back up data daily. Still, please use strong passwords for your accounts.
5Your Privacy Rights & Controls
You control your business data. You have the right to:
- Review, edit, or update your registered bank accounts, profile names, and catalog pricing via the Menu360 settings panel.
- Deactivate waiter accounts, change login access, or revoke third-party API integrations at any time.
- Request a secure data export of your past transaction history or guest database for offline analytical purposes.
- Initiate account termination. Upon written request, we will delete all your active operations databases, subject only to required statutory tax records.
6Get in Touch & Legal Concerns
If you have questions or a complaint about your privacy, please contact us: